RETURN OF GOODS
1. The Customer, being a consumer within the meaning of Article 221 of the Civil Code, has the right – based on the provisions of the Consumer Rights Act – to withdraw from a contract concluded remotely, without giving any reason, by making the statement referred to in item. 2, within 14 days and sending it to the address: RAYMAR Sp. z o.o., Nowe Grabie 7, 09-530 Gąbin. The 14-day period shall be counted from the day on which the Goods were delivered.
2. In order to comply with the deadline for withdrawal from the contract, it is sufficient for you to send information on the exercise of your right of withdrawal before the expiry of the deadline for withdrawal from the contract. For this purpose, please send the withdrawal form according to the model attached below to biuro@raymar.pl.
3. In the case of withdrawal from a contract concluded at a distance, the contract is considered not concluded.
4. RAYMAR Sp. z o.o. is obliged to immediately, no later than within 14 days from the date of receipt of the Customer’s statement of withdrawal from the Sales Agreement, return to him all payments made by him, including the cost of Delivery, subject to item. 6.
5. RAYMAR Sp. z o.o.may withhold reimbursement of payments received from the Customer until it receives back the Goods or the Customer provides evidence of the Goods’ return, whichever event occurs first.
6. If the Customer exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest ordinary method of delivery offered by the Seller, RAYMAR Sp. z o.o. is not obliged to reimburse the Customer for the additional costs incurred by the Customer. The Customer is obliged to return the Goods to RAYMAR Sp. z o.o. immediately, but no later than within 14 days from the day on which he/she withdrew from the Sales Agreement to the following address: RAYMAR Sp. z o.o., Nowe Grabie 7, 09-530 Gąbin.
7. To meet the deadline it is sufficient to send back the Goods to the address of RAYMAR Sp. z o.o., Nowe Grabie 7, 09-530 Gąbin before the deadline. In the event of withdrawal, the Customer shall bear only the direct costs of returning the Goods. RAYMAR Sp. z o.o. shall refund the payment using the same method of payment used by the Customer.
8. The Goods returned by the Customer should be packed in an appropriate manner, ensuring no damage to the parcel during transport.
9. The consumer’s right of withdrawal is excluded in the case of:
– a contract in which the subject of performance is a non-refabricated thing, produced to the consumer’s specifications or serving to meet his individualized needs;
– a contract in which the subject of performance is an item subject to rapid deterioration or having a short shelf life;
– a contract in which the subject of performance is an item supplied in a sealed package, which cannot be returned after opening the package for health protection or hygienic reasons, if the package has been opened after delivery;
– a contract in which the subject of the performance is an item that after delivery, due to its nature, becomes inseparable from other items.
COMPLAINTS ABOUT GOODS
1. RAYMAR Sp. z o.o. is obliged to deliver goods without defects. In case of non-conformity of goods with the contract in order to make a complaint, RAYMAR Sp. z o.o. must be notified, attaching to the written complaint document of sale and the advertised product. The reported complaint including a statement of price reduction, request for repair or replacement of the goods with a new one will be considered within 14 days. The rules for the consideration of customer complaints are specified by the applicable provisions of the Civil Code (Article 556 et seq.) and other applicable laws.
2. The Customer will be notified in writing about the manner of consideration of the complaint to the e-mail address or address of residence. Failure to respond within the indicated period will be considered as positive consideration of the complaint.
3. The method of settlement of complaints considered favorably will be agreed with the customer by telephone, and the proof of its settlement will be the signature of the customer on the consignment note of the complaint.
4. The customer loses his rights under the non-conformity of the foodstuff/dietary supplement with the contract, if he does not notify the seller before the expiration of the minimum shelf life of the product or its expiration date.
GENERAL PROVISIONS
1. Settlement of any disputes arising between RAYMAR Sp. z o.o. and the Customer, who is a consumer within the meaning of Article 221 of the Civil Code, shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
2. Settlement of any disputes arising between RAYMAR Sp. z o.o. and a Customer who is not a consumer within the meaning of Article 221 of the Civil Code shall be submitted to the competent court for the seat of RAYMAR Sp. z o.o..
3. In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on Provision of Electronic Services and other relevant provisions of Polish law shall apply.
